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FAQ

 

Shipping Information

How long will it take to get my order?

All domestic orders are shipped ground and should arrive within 30 business days.

How can I expedite my order?

If you need a product quicker than our normal delivery time, please place your order directly with Customer Support at 877-247-4787. Express shipping and the associated cost will be explained.

I want to ship my order outside of the United States. Can I order from this store?

Yes, we now ship outside the United States. If you are shipping to Canada in the shipping method drop down list select Canada when you place your order. If you want to ship to a country other than the United States or Canada, select the international shipping method option in the drop down list when you place your order. Please note: Church Law & Tax Store only accepts payment with U.S. funds.

Can I ship my order to a P.O. Box?

Yes, but for more likelihood of success to receive the product, please use a physical street address.

What are the shipping and handling charges for books, CDs and DVDs?

Domestic (U.S.) orders via Ground.

Total Amount S&H Charge
$0.00 - $24.99 $7.00
$25.00 - $49.99 $9.50
$50.00 - $74.99 $12.00
$75.00 - up FREE

Returns & Exchanges

What is your return policy?

We have a 100% Guarantee for all of our resources. If you are not satisfied with your purchase (book, CD or DVD), or if it is damaged or defective, please fill out the contact us form.

We will gladly accept returned items within sixty (60) days of purchase for a full refund. For books, CDs and DVDs, if you're not completely satisfied with the product you purchased, please fill out the contact us form or call 877-247-4787. If you contact us within 30 days of the ship date you will receive a full refund to the credit card you used. If it is after that, discretion will be used by our customer support staff for refunds.

Please note, downloadable products such as an eBook or PDF, cannot be returned. However, if you are not completely satisfied with the item(s) you purchased, we will gladly provide you with another downloadable product at an equal or lesser value. Please fill out the contact us form or call toll-free at 877-247-4787. Some restrictions may apply.

How to Return an Item

For prompt processing, please include a written explanation of why you are returning the product, your name and address, your account number, and the item number of the product you are returning. You will find the product item number on the packing slip. Or feel free to mail back the entire packing slip with your return.

Damaged Good Returns

If you receive a damaged or defective product we sincerely apologize. Please contact us. Damaged or defective items can be substituted for a product of equal or lesser value, or you can be refunded for the purchase price of the product.

Return Shipping Costs

The customer is responsible to pay return shipping costs unless the product is damaged or you received the incorrect product.

Shipping Address

All returns should be shipped to:

Church Law & Tax Returns
Christianity Today
465 Gundersen Drive
Carol Stream, IL 60188

How do I get my download?

If you purchased a digital resource and did not download it from the order confirmation page or from your confirmation email, you can do so by logging into the store with the email and password you used to purchase.

Once logged in, you can click on the order number and then click on the blue download icon, and from there you can re-download your product.

Can I order by phone?

Yes, but we suggest trying to order through the site first. You can order products by calling (877) 247-4787. We do have limited hours from 8AM-4PM CST so please call only if you need help to troubleshoot issues with ordering online or special ordering situations.

I preordered a product but when will it ship?

When you preordered your item, the order page indicated the month when could expect shipment. If you need further details, please fill out the contact us form or call 877-247-4787.

What if I haven't received my hard goods order?

You may contact our Customer Support team through the contact us form or call 877-247-4787 to check the status of your shipment or have your order reshipped.

What is your reprint policy?

Reprinting is not permitted for book, DVD or CD product unless you have been granted permission to do so. For reprint inquiries, please fill out the contact us form. Please use "Permissions Inquiry" in the subject line of your email.

For downloads only, you may make copies provided the copies are used in your local church only, and distributed without charge (including tuition or entrance fee). If a credit line doesn't appear on the copy, please insert the following:

Copyright [Insert Year] [Insert author's name] and Christianity Today. Used with permission.

What is the difference between eBook file types?

eReaders use one of two formats, either ePub or MOBI. The eBook resources are also available in a PDF format.

ePub Files

ePub is an open standard for eBooks, created by the IDPF. ePubs are supported by the NOOK, Kobo Reader, Apple iOS, Android, Sony Reader, PCs & Macs with the free Calibre software, and others.

PRC or MOBI Files

MOBI is the file extension for the "mobipocket" format, an open eBook standard using XHTML and can include JavaScript and frames. MOBIs (.mobi & .prc) are supported by the Kindle, Apple iOS, Android, PCs & Macs with the free Calibre software, and others.

How can I get the resource in eBook format to my eReader?

  1. Download the correct file type for your eReader from our store to your computer. This file will likely go to a "Downloads" folder on your computer or to your desktop.
  2. Connect your eReader to your computer using a USB cable. Once your eReader is connected, a drive folder will open up in Windows Explorer entitled the name of your eReader.
  3. Open the "Documents" folder within the eReader folder. You will be able to view the content from your eReader here.
  4. Go back to your "Downloads" folder or desktop on your computer to retrieve the resource. Select the file and move it to the "Documents" folder on your eReader.
  5. Safely remove your eReader from the computer.
  6. The resource will be on your eReader as the top file if you keep it organized by most recent first.
  7. Select the file and enjoy the resource on your eReader.

Why does my ChurchLawandTax.com password not work when I check out?

For security purposes, the Church Law & Tax Store and the website (ChurchLawandTax.com) do not share the same password. So if you are also a subscriber, the login you use to access the website and the login for the store will not be the same. Therefore, you can either set up a new account at the Church Law & Tax Store here or upon checkout. If you think you may already have an account from past purchases, you can reset the password here.

Can I save my personal information?

We can store all your credit card and billing information safely, simply, and securely which makes checking out easier. We also utilize PayPal and ApplePay on checkout, so you can safely and securely check out with those options as well. 

Can I view my order history?

Please log in to view your past orders and order statuses.